Frequently Asked Questions

General Bits & Pieces

  • How do I contact you?

    If you have any queries regarding your order, or just a general question then you can either call and speak to our customer service team on 020 3514 0928 or email us help@flipflopshop.co.uk. We aim to resolve your query as quickly as possible, during peak season (May-September) this may take a little longer, however, be assured that we will get back to you.

  • JamHill eGift Cards

    The gift that keeps on giving! Our digital Gift Cards offer designs for dedicated occasions like Birthdays, Christmas and Anniversaries. A unique feature of a JamHill eGift Card is that it can be used not only on this website but on all of our sister sites, which offer a wide range of products from flip flops and sandals to boots, slippers, backpacks and more. For more information, or to purchase an eGift Card, visit here.
  • What is the Commercial Recycling Scheme?

    In 2021, we made the switch to completely plastic-free outer packaging. Now we’re taking our commitment to protect the environment further by launching the Commercial Recycling Scheme. As part of the Commercial Recycling Scheme, we offer you the option to remove all the unnecessary bits of plastic packaging from orders (unless they’re there to protect the products during shipping or maintain hygiene) so that you don’t have to deal with them at home. The plastic packaging we’re removing cannot be recycled through domestic waste management, but we have access to a commercial recycling facility. We make sure these plastics make their way to these facilities where they are transformed back into raw materials such as plastic pellets and reused, diverting them from landfills or ending up in our oceans. Read more about the Commercial Recycling Scheme and how to take part.

  • Are your products authentic?

    All the products we sell are legitimate goods we obtain directly from the brands. We have a close relationship with all the brands we retail, most of whom we have worked with for many years. All products are shipped direct to us from our suppliers and sent straight out to our customers. We do not deal with counterfeit goods.

  • Why Flip Flop Shop?

    Everything we do is focused on making it quick and easy for you to find and buy the flips flops you want online, so you can focus on enjoying the sunshine!

    We are the UKs largest dedicated retailer of Flip Flops stocking 1000's of styles and showcasing all the best brands.

    Our customers have a lot of love for us and you can read more about their experience shopping with us here.

    We are a small business based in Cornwall. This means that not only does your order receive the personalised touch, but also that you as a customer are not a number in a big corporate machine. You matter to us and we will always be happy to do all that we can for you.

    Read more about Why Flip Flop Shop.

Warranty

  • I think my item has a fault, what do I do?

    We're sorry to hear that you have a problem with your flip flops.

    To help us resolve this as quickly as possible, please send us an email, please include the following information:

    1. Your name (or the name on the order)
    2. Order number (should start with FF)
    3. A description of the fault, how it happened and when you first noticed the problem
    4. Clear photos of the product showing the fault, the soles and the straps

    Once we have this information we come back to you quickly with guidance on how we can get your problem resolved as easily as possible.

    Please DO NOT dispose of the item as we will need it to be returned to us in order to communicate with the brand.

Security & Privacy

  • Do I need to create a Flip Flop Shop account?

    You do not need to create an account to order from our website. Once you complete a purchase, you will be given the option to create an account to view your order history.

  • Is your site secure?

    All of our website is encrypted and secured with RSA 2048. Look for the green padlock secure icon beside the web address on your browser.

    All our payment functionality for Flip Flop Shop is run through PayPal. We do not store credit or debit card details or customer contact details, apart from email addresses if you sign up to our e-newsletter database or enter a competition.

    You can find out more about our privacy policy here.

Pricing & Payment

  • Do you offer promotions and discounts?

    We offer periodic promotions throughout the year, you can join our newsletter database to find out more about these offers.

    Find out more about discounts here.

  • Will I have to pay any additional duty, VAT or tax on goods ordered from Flip Flop Shop?

    No, you will not have to pay any additional charges for VAT or duty if you buy from Flip Flop Shop, because we are a UK-based and operated company. Additional charges to your order are usually brought on if you purchase goods from outside of the UK.

    All items on our website are in stock in our warehouse based in Falmouth, Cornwall. Orders are shipped the same day or the next working day.

    Read more about the differences between shopping from the UK and outside.

  • What payment methods do you accept?

    We accept payment by credit/debit card (Visa and Mastercard) or via Paypal.

    All payments made to the Flip Flop Shop, including Paypal, will be subject to security checks from the card provider, Paypal and the Flip Flop Shop. This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company, or Paypal depending on your method of payment.

    We may also contact you by email to request that you call us to confirm some order information. This will be done prior to your order processing and may cause a delay in the dispatch of goods.

  • My payment has been declined, what can I do?

    Firstly, please double check that all the card details are entered correctly, and that the billing address matches the address as held by your card issuer. If this is all correct but the problem still persists then you will need to contact the card provider.

    You are welcome to try a different payment card, or alternatively if you have a Paypal account you can make your purchase with this.

  • Do you price match?

    We make every effort we can to be as competitive as possible in the market place. On top of our competitive pricing structure we also offer free delivery, free returns and very reasonable 2 day and 1 day delivery options. Some other flip flop retailers may show cheaper prices but may not offer the same delivery and returns service we do, so it is swings and roundabouts! We may not always be the cheapest, but our level of quality and personalised service should give you the reassurance that shopping with Flip Flop Shop is the right choice.

Delivery

  • How long will it take for my order to arrive?

    UK & Northern Ireland Deliveries

    Economy & Freepost - Deliveries arrive within 4-10 working days, after dispatch.
    Standard 2-3 working days tracked delivery - Deliveries arrive within 2-3 working days, after dispatch.
    Express 1-2 working days tracked delivery - Deliveries arrive within 1-2 working days after dispatch.

    International Deliveries

    Your order should arrive within 2 - 4 working days, after dispatch.

  • I missed my delivery and my order has been returned to you, what happens now?

    If you have missed your delivery, Royal Mail will hold your item for a maximum of 18* calendar days, if you do not collect your parcel within this time it will be returned to us.

    Once we receive this back we will contact you using the email provided on your order to inform you. If you require the item re-dispatched then a £2.95 fee will be payable, payment for which can be made by credit/debit card over the telephone or alternatively via Paypal invoice sent to your Paypal account.

    This fee is charged to cover costs we incur in having the item sent back to us.

    If we receive no response to our email within 21 days then the order will be cancelled and refunded minus a £7.50 admin fee.

  • When will my order be dispatched?

    We aim to dispatch all orders received before 3pm UK Time on the same day. Orders received after 3pm will be dispatched the next working day.

    We only dispatch orders on working days, orders placed on the weekend or UK bank holidays are dispatched on the next working day.

    If order volumes are very high - orders using a tracked delivery services will be dispatched first and orders using free postage will be dispatched next.

  • How much does delivery cost?

    UK & Northern Ireland Deliveries

    We want to make getting your order as easy as possible. So we try to provide as many possible delivery options as we can. Unfortunately this can lead to a lot of choices and varying prices. Below is a list of the various delivery options and the cost.

    For Orders Under £35.00

    Economy 5-10 Working Days - Cost £3.99, deliveries arrive within 5-10 working days
    Tracked 2-3 Working Days - Cost £4.99, deliveries arrive within 3 working days.
    Express Tracked 1-2 Working Days - Cost £5.99, delivered within 2 working days.
    DHL Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Saturday - Cost £12.99.

    For Orders Over £35.00

    Free Post 5-10 Working Days - FREE, deliveries arrive within 5-10 working days.
    Tracked 2-3 Working Days - Cost £3.99, deliveries arrive within 3 working days.
    Express Tracked 1-2 Working Days - Cost £5.99, delivered within 2 working days.
    DHL Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Saturday - Cost £12.99.

    For Orders Over £50.00

    Free Tracked 2-3 Working Days -  FREE, deliveries arrive within 3 working days.
    Express Tracked 1-2 Working Days -  Cost £5.99, delivered within 2 working days.
    DHL Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Monday - Friday - Cost £8.99.
    DPD Next Day - Delivery Saturday - Cost £12.99.

    When will my order be dispatched?

    We aim to dispatch all orders received before 3pm on the same day.

    Orders received after 3pm or on none working days will be dispatched the next working day.

    Due to earlier pickup times, DHL orders received after 1pm, and DPD orders received after 2pm, will be dispatched the next working day

    Questions About Delivery

    If you ever have any questions please send us an email or give us a call 020 3514 0928 we are here to help.

  • Is your packaging plastic-free?

    Yes! In 2021, we made the switch to completely plastic-free outer packaging. All the materials used to ship our orders are now compostable, like our potato starch bags, or recyclable like our boxes and paper packing tape. This means we can divert thousands of pounds of plastic from the landfill every year and lower our impact on the environment. We may still ship products that come wrapped in plastic from our suppliers, but this is an ever reducing number and we predict this will soon stop, as more and more brands are making the switch to alternative packaging.

  • How do I track my order?

    If you have selected one of the tracked delivery options, you will receive a tracking number in your dispatch email.

    In order to track the progress of your parcel just click on the Track your delivery link within this email, you will be taken to the courier website which will provide updates as your parcel progresses through the system.

    Free Delivery

    Please note, orders sent using the free postage option are not tracked deliveries. The delivery person will scan your parcel and record the GPS location on delivery to confirm receipt, but your parcel cannot be tracked through the delivery network and it is unlikely that you will have a delivery time notification.

  • Do you deliver to BFPO or PO Box addresses?

    Unfortunately at this time we are unable to offer delivery to BFPO or PO Box addresses

  • Where do you deliver to?

    We currently deliver to the UK only. Please see our delivery page for pricing information.

  • My order hasn't arrived, what shall I do?

    Quick Checks

    Some quick simple checks that may locate your parcel.

    1. Ask everyone in your household if they have taken a parcel for you.
    2. Check any "safe" places parcels are left by other delivery drivers.
    3. Ask your neighbours if they have taken a parcel for you.
    4. Check your email (please also check your spam folder) to see if you have any emails from the courier or from us about a delayed delivery or a problem with your order.

    Which Courier

    We work with different couriers for different services. Your order dispatch email will tell you which courier and which service has been used for your order. This email will also contain a tracking link and your tracking number. Please try this link first to see what information is provided by the delivery service.

    DPD

    Please use your tracking number (found in your dipsatch email from us), and postcode to login to your delivery on the DPD website to review your delivery. You should see a history of your parcels transport and be able to modify your delivery.

    DHL

    Please use your tracking number (found in your dipsatch email from us), to login to your delivery on the DHL website to review your delivery. You should see a history of your parcels transport and be able to modify your delivery.

    Royal Mail

    Royal Mail Tracked Services

    Please use your tracking number (found in your dipsatch email from us), to login to your delivery on the Royal Mail website to review your delivery. You should see a history of your parcels transport and be able to modify your delivery.

    Free Post Service

    The free post service is not a tracked service. Your order dispatch email contains your shipment number and can be used to check for delivery confirmation, but you cannot get information about your parcels journey without contacting the Royal Mail.

    Received a Delivery Notification Email

    If you have received a delivery notification from Royal Mail but you do not have the parcel, please check if you have been left a calling card requesting that you either collect your parcel from your local delivery depots, or informing you that your parcel has been left with one of your neighbours. The calling card will allow you to go to the Royal Mail website enter your parcel number and arrange redelivery or collection.

    If no card has been received, please check with your neighbours and login to the Royal Mail website enter your parcel number and then you can arrange redelivery or collection from your local depot.

Which Size Should I Order

  • Which size Havaianas should I order?

    If you haven't had Havaianas before or want to replace a pair and are unsure on sizing, we have created some clever size guides to assist you when ordering. Havaianas don’t have UK sizes printed on their flip flops, so sometimes there is a bit of confusion as to what size is right for you. Here at Flip Flop Shop we have converted the sizes for Havaianas so you can easily shop in UK sizes from our website.

    Havaianas offer a number of different styles which will suit you dependent on the look you are going for.

    Which size Havaianas should I order?

    Below we chat about the different options in our Havaianas range and show you the size guides for each, so you’re really clear what you’re ordering. These size guides can also be found on the Havaianas style product pages under the size selection.

    Click here to find out more about Havaianas sizing
  • Crocs sizing explained

    Confused by Crocs sizing? Unsure which size to order?

    All Crocs products are listed on our website in the converted UK size, please bear in mind that the sizes shown on the soles of Crocs are the US size

    To ensure you are ordering the correct UK size please watch the following Crocs sizing video.

    Kid's

    Kids is simple because the US size and UK size are the same, so if you have an old pair then order the same size as on these.

    Women's

    For Women's deduct 2 from the size printed on the sole, so if you have an 8 on the bottom of your old Crocs, you will need to order a UK 6.

    Men's

    For men deduct 1 from the size printed on the sole, so if your old Crocs have a 10 on the bottom you should order a UK 9

    Unisex

    Some Crocs are available in unisex sizing e.g Crocband, Classic. These Crocs have a size for men (M) and a size for women (W) printed on the bottom. To find your UK size, apply the same rules as above, so if your Crocs say M8 on the bottom you will need to order a UK M7, and, if your Crocs have W8 on the bottom you should order a UK W6.

    If you are still confused about which size to order then feel free to call us on +44 (0)1326 702108 and one of our team will be happy to assist you.

  • Do you have a size guide?

    You will find a size guide on product pages under the sizes we have listed. We have a size guide for most available styles and list the UK, EU and US sizes. We also include our measurements in millimetres for some styles.

Placing An Order

  • I haven't received an order confirmation email, has my order been placed?

    A confirmation email is automatically sent within 15 minutes of your order being confirmed.

    If you have not received a confirmation email please check your email spam folder just in case it has been filtered in to there.

    Still nothing? Please email help@flipflopshop.co.uk and one of our team will be happy to assist you.

  • How do I place an order?

    You can place an order through our website. Simply select the product and size you require, add to basket and checkout using a credit card or through PayPal.

  • The product I require is showing as out of stock

    Our website shows the up-to-date stock availability for each product.

    Through the season from February to August we constantly have deliveries and new stock is being added into our warehouse every day.

    If an item you are interested in is not in stock, please check back shortly as new stock becomes available all the time. You can also use our stock reminder service to alert you when stock becomes available.

  • An item is in my basket, is it reserved?

    Unfortunately not, until you have completed your order at checkout and paid for your items there is still the chance that another customer could purchase them in the meantime, we would therefore recommend that you complete your purchase as soon as you have added all required items to your basket to avoid any disappointment.

Change My Order

  • Can I cancel or amend my order?

    Yes, you can cancel or amend your order up until your order has been dispatched.

    When your order has been dispatched we will send you an email confirming and giving details about your delivery. After this time your order will be shipped and in transit, and therefore we will be unable to make any changes.

    Your Order Confirmation Email will contain links that allow you to change your delivery address, change your shipping or cancel your Order. If you need to add another item to your order or change to a more expensive product then please call 020 3514 0928 and have your card payment details to hand to make payment. We do not store any previous payment details so we cannot charge to your previous payment.

    If you are changing the product on your order and the item is cheaper, once the item has been changed (subject to stock availability) we will process a refund of the price difference back to your original payment method.

    Cancellations will be actioned and a full refund issued as soon as possible upon receiving a cancellation request, please allow a couple of days for the refund to show in your account. We will also send an email to confirm your order has been cancelled.

    For cancellations or amendments requested by email, you will receive an email reply from us confirming when any changes have been processed for you.

Returns

  • I've received a refund confirmation email, but the funds are not showing in my account?

    Refunds normally arrive back in your account the day we process them. but on rare occasions, it can take up to three working days for refunds to appear.

    We will always refund to your original payment method.

    Please check your bank or PayPal account to confirm your refund. Payments and refunds are made from JamHill Ltd.

  • I have lost/disposed of my packing slip, can I still return an item?

    Yes. As long as the goods are in an unworn, re-saleable condition, in original packaging, and you are within the 30-day return period you can still return them to us. To make a return for a refund, please visit our returns page.

  • Do you offer extended returns for Christmas?

    Yes - Returns for Christmas orders (received after 1st November) are extended up-to 31st January.

  • My order arrived damaged/I received an incorrect item

    We're sorry that you have experienced an issue with your order, we always take every care possible to ensure that you receive the correct item/s and in excellent condition.

    So we can help you get the problem resolved as quickly as possible, please email help@flipflopshop.co.uk with a description of the problem and photographs of:

    1. the packing sheet found inside your order,
    2. the outer packaging of the product, showing all of the labels
    3. and the flip flops showing any labels of marking

    Please do not request a return or return any items until you have received email communication back.

  • How do I return some or all of my order?

    Returning an item is no problem. We can accept returns for refund up to a maximum of 30 days from delivery. All we ask is that you return the item(s) unused, with the tags still on and if supplied in a branded box then with its undamaged original packaging.

    To return all or part of your order, please request a return authorisation from the link below.

    Once you have received your return authorisation you can either arrange you own postage or for UK returns we will email you a subsidised Royal Mail return postage label - if you use the supplied label a charge of £3.99 will be deducted from your refund to cover the cost of the return postage.

    We regret not being able to offer free returns postage on orders. We want to make shopping online as easy and as cheap as possible. The cost of providing free returns postage for every order would force the price of each item we sell to be much higher.

    If you want to arrange your own return postage, we recommend using a 'signed for' service which includes adequate insurance to return your item(s). The return address will be provided with your return authorisation.

    Upon receipt of your return we will send you an email confirming we have received your returned order.

    Refunds

    You will be refunded to your original payment method within a couple of days of receipt of your returned item and you will receive confirmation of the refund via email.

    PLEASE NOTE

    Unless you feel there is a manufacturing fault we can only accept returns within 30 days of delivery and if the item is unworn, in its original packaging and with all the tags still attached.

    We are only able to process returns and refunds for items bought through this website.

    If you have any questions with regards to returning an item please Email us, we are always happy to help.

  • The straps on my flip flops are all twisted. Is this normal? How can I make them more comfortable to wear?

    Twisted straps are a common occurrence on Havaianas flip flops due to the material they’re made of and the way they are packed and shipped. Rubber is a pliable material and can be easily bent. There ... Read more...


    Relevant to:

  • Does the Fanning Low have the same sole as the Fanning flip flops?

    The Reef Fanning Low flip flops have the same footbed as the original Reef Fanning except they have a slimmer profile. You still get all the benefits of the original footbed - a 360-degree airbag un ... Read more...

  • Do these have good arch support?

    The Reef Fanning flip flops feature built-in anatomical arch support and a cushioned heel.

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  • Are Ipanema comfortable flip flops to walk in and if they get a little wet do you start slipping around?

    The Ipanema sandals have an anatomic sole that’s designed for comfort and support, and the footbed has an anti-slip texture to prevent sliding. The straps around the ankle should also help keep them ... Read more...


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  • Are Havaianas a good flip flop to wear around the pool on a cruise ship? Are they non slip?

    Havaianas flip flops are an excellent choice to wear to the poolside as they have a non-slip sole.

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