Returning an item is no problem. We can accept returns for refund up to a maximum of 30 days from delivery. All we ask is that you return the item(s) unused, with the tags still on and if supplied in a branded box then with its undamaged original packaging.
To return all or part of your order, please request a return authorisation from the link below.
Once you have received your return authorisation you can either arrange you own postage or for UK returns we will email you a subsidised Royal Mail return postage label - if you use the supplied label a charge of £3.99 will be deducted from your refund to cover the cost of the return postage.
We regret not being able to offer free returns postage on orders. We want to make shopping online as easy and as cheap as possible. The cost of providing free returns postage for every order would force the price of each item we sell to be much higher.
If you want to arrange your own return postage, we recommend using a 'signed for' service which includes adequate insurance to return your item(s). The return address will be provided with your return authorisation.
Upon receipt of your return we will send you an email confirming we have received your returned order.
- You will need your order number, this can be found in all of the emails about your order.
- Click the link below to request your return.
- Once your return is authorised, we'll email you a label to attach to the outside of your parcel.
- Once your return arrives back with us we'll process it and email you to confirm what has happened. This is normally completed on the day we receive your parcel back but could take up to three working days.